Terms of Service
These Terms of Service outline the rules and regulations for the use of our website and the purchase of our products.
Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms of Service. These terms comply with Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 for Australian residents, and with applicable US federal and state consumer protection laws for US residents, including but not limited to the Federal Trade Commission Act and state-specific consumer protection statutes. If you do not agree with any part of these terms, you may not access the website or purchase products from Sienna Suitcases.
Use of Website
You may use our website for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
Product Information
We make every effort to ensure that the information provided on our website is accurate and up-to-date. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing information, or other content on the website.
Product Disclaimer
Please note that our Sienna Suitcases are crafted from high-quality aluminum. Due to the nature of the material and the manufacturing process, the suitcase may exhibit slight imperfections or minor defects in the metalwork. These are inherent to the product and do not affect its functionality or durability. By purchasing our products, you acknowledge and accept that these minor defects may be present.
Pricing and Payment
All prices listed on our website are displayed in Australian Dollars (AUD) for Australian customers and US Dollars (USD) for US customers, based on the location set by the user. Prices are subject to change without notice. Payment for orders placed through our website must be made using one of the accepted payment methods.
Order Acceptance
Your placement of an order through our website constitutes an offer to purchase the products listed in your order. We may accept or decline your order for any reason, at our sole discretion.
Shipping and Delivery
We will make every effort to deliver your order within the estimated delivery timeframe. However, we are not responsible for any delays or failures in delivery caused by events beyond our control. Duties, taxes, or additional charges for international orders (outside Australia for Australian customers, or outside the US for US customers) are your responsibility.
Returns and Refunds
For Australian residents, we comply with Australian Consumer Law (ACL). For US residents, we comply with applicable federal and state consumer protection laws. You may return products within 14 days of receipt for a refund if faulty, as per ACL guarantees for Australians or applicable US laws for US customers, provided the product is unused and in its original packaging. See our Refund Policy for detailed information on returns and refunds.
Data Protection and Privacy
We are committed to protecting your personal information. For Australian residents, we comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988. For US residents, we comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) for California residents. For details on how we collect, store, and use your data, please review our Privacy Policy.
Intellectual Property
All content on this website, including text, graphics, logos, button icons, images, audio clips, and software, is the property of Sienna Suitcases and is protected by international copyright laws.
Limitation of Liability
To the fullest extent permitted by applicable law, Sienna Suitcases shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or the purchase of our products. This limitation of liability does not affect your statutory rights under Australian Consumer Law for Australian residents or applicable US federal and state laws for US residents.
Governing Law
For Australian residents, these Terms of Service shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions, and you are entitled to ACL protections. For US residents, these Terms shall be governed by the laws of the State of California, USA, without regard to its conflict of law provisions, and you are entitled to protections under applicable US federal and state laws.
Dispute Resolution
For Australian residents, any disputes arising out of or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia, though you may also access local dispute resolution options under ACL. For US residents, disputes shall be subject to the exclusive jurisdiction of the courts of California, USA, though you may also have rights to initiate proceedings in your state of residence. For US residents, any disputes may also be resolved through binding arbitration in California, at our discretion, in accordance with the rules of the American Arbitration Association, except where prohibited by law.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website after any changes are made, you agree to be bound by the revised Terms of Service.